Grace Navigation was founded on a simple belief: Employee Navigator works best when strategy, collaboration, and education come together.
With more than 30 years in the insurance industry and over a decade specializing exclusively in the Employee Navigator platform, founder Carol A. Troutman brings a rare blend of strategic insight, technical precision, and real-world understanding.
Carol’s career spans employee benefits, brokerage operations, carrier coordination, HR support, and benefits administration system configuration—giving her a uniquely well-rounded perspective that most EN consultants simply don’t have.
With active licenses in Life & Health, Property & Liability, Medicare Supplement, and Long-Term Care, Carol brings deep technical knowledge paired with a heart for helping others.
Her passion is simple:
empowering HR teams, brokers, and administrators to feel confident—not overwhelmed—when working in Employee Navigator.
We don’t just configure systems.
We build partnerships based on clarity, trust, and follow-through.
✓ 30+ years of insurance industry expertise
✓ 10+ years of focused Employee Navigator specialization
✓ Warm, collaborative, reliable partnership
✓ Deep understanding of carriers, brokers, HR teams & employees
✓ Detail-driven workflows that reduce errors
✓ Practical training that builds real confidence
Grace Navigation provides expert, steady, and detail-driven guidance to brokers and employer groups seeking a smoother, more accurate, and more strategic Employee Navigator experience. Through clear direction, thoughtful collaboration, and practical education, we help organizations reduce stress, streamline processes, and better serve their employees.
Let’s build a smoother, more strategic benefits administration experience together.