Grace Navigation was founded on one simple belief: Employee Navigator works best when strategy, collaboration, and education come together.
With more than 30 years in the insurance industry and over a decade specializing exclusively in the Employee Navigator platform, founder Carol A. Troutman brings a rare blend of strategic insight, technical precision, and real-world understanding.
Carol’s career spans employee benefits, brokerage operations, carrier coordination, HR & employee support, and benefits administration system configuration—giving her a uniquely well-rounded perspective that enables her to anticipate client needs and deliver seamless solutions that most Employee Navigator consultants simply don’t offer.
With active insurance licenses in Life & Health, Property & Liability, Medicare Supplement, and Long-Term Care, Carol brings deep technical knowledge paired with a heart for helping others.
Her passion is simple:
Empowering HR teams, brokers, and administrators to feel confident—not confused — when working in Employee Navigator.
We don’t just configure your Employee Navigator system. We build partnerships by providing transparent communication, honoring commitments, and consistently delivering results our clients can rely on.
✓ 30+ years of insurance industry expertise
✓ 10+ years of focused Employee Navigator specialization
✓ Warm, collaborative, reliable partnership
✓ Deep understanding of carriers, brokers, HR teams & employees
✓ Detail-driven workflows that reduce errors
✓ Practical training that builds real confidence
Grace Navigation’s mission is to provide expert, detail-driven Employee Navigator consulting—supported by clear employee communication—that elevates service quality, strengthens client relationships, and creates efficient, reliable benefits administration experiences.
We bring organization, insight, and peace of mind to every project and every partnership
Let’s build a smoother, more strategic benefits administration experience together.